Maytag Neptune Washer Troubleshooting And Fix 

Maytag Neptune washer is one of the most popular choices in the company when it comes to front load washers. No matter how reliable this washer is, it is not without its own issues. Most Maytag Neptune washer issues can be handled by simple fixes and awareness.

What issues should you be on the lookout for? Maytag Neptune washer troubleshooting has to deal with the washer not starting, spinning, draining or even tumbling. The washer stops mid cycle, leaks water, vibrates and creates a tub full of suds as well.

In this guide, we’ll walk you through each of the problems this washer is accused of facing. You will learn all of the ways you can fix these problems on your own in no time!

Troubleshooting Maytag Neptune Washer Problems

Maytag always provides an owner’s manual to help with troubleshooting the washer whenever a problem arises. Learning how to utilize this guide will immensely help you identify any error codes displayed on the washer.

Anyhow, we’re here to simplify the problems and guide you through the easy fixes regarding the Maytag Neptune washer.

1. Maytag Neptune Washer Won’t Start

The Maytag Neptune washer not starting is not an uncommon problem the users have to face. Most times, the washer itself doesn’t turn on and the control panel doesn’t illuminate either.

Other times, the washer turns on successfully but doesn’t start operating. The washer elements at fault for this problem are:

• Lack of power connections
• Damaged power cord or circuit breaker
• Wrong washer settings
• Control lock turned on
• Fuse, timer or control panel defects

Fixing this problem requires some pretty easy inspections and actions. Here are the fixes you need to conduct for the Maytag Neptune washer not starting issue:

1. If there is a lack of power connections, unplug the washer for a minute. Then plug it back on to check the power connection.
2. For a damaged circuit breaker, reset the circuit breaker.
3. Check the fuse for a blown fuse and replace it. 
4. If you suspect blockage, inspect and clear restrictions in the drainage system and on the way of the lid.
5. Turn off the Delay Start function in the washer settings.
6. Ensure water valve connections and water supply is alright.
7. The machine control board should operate properly. Connect to C5 and C6 for establishing good connections.
8. If the power cord or control panel is defective, replace them as necessary.

2. Maytag Neptune Washer Won’t Spin

Without the Maytag Neptune washer spinning correctly, it won’t drain the water or rinse the clothes as it is supposed to. The washer might refuse to spin due to some faults with it. As a result, even though it starts, without spinning it can’t complete the wash cycle.

The possible catalysts that leads to the washer not spinning are-

• Power failure
• Unbalanced and overloaded washer
• Washer is not at the proper level.

According to the Maytag Neptune washer manual, there are fixes mentioned for when the drum doesn’t spin. The fixes we have found are-

1. Check if there are any restrictions on the way of the lid. Make sure the door of the washer is fully closed. 
2. If there was a power failure during spin, manually turn on a new spin cycle to fix it.
3. Examine if the machine control board, motor, pressure switch or motor control has any loose connections.
4. Ensure that the tumbler is empty and then conduct a Quick Spin Test. This test or the Board Output Test should fix the spinning issue.
5. If the tumbler is overloaded and has a large amount of clothes, reduce the amount and try again.
6. Make sure the washer is at a level ground and not unbalanced by checking its level.

3. Maytag Neptune Washer Is Not Draining

It might start with your clothes coming out wetter than it should be at the beginning. Slowly, you will notice the tumbler has dirty water left in it which should’ve been drained before the wash cycle is completed.

Factors that can create this drainage problem can consist of-

• Clogged drain hose
• Crushed, twisted or frozen hose
• The drainpipe is too high above the ground
• Slow spin speed

When the Maytag Neptune washer faces this problem of water not draining out of the tumbler, try these fixes for it:

1. Locate the drain hose exiting from the back of your washer. Check if it is clogged and clean the materials from the hose.
2. If the hose is twisted and restricting the water flow, turn it as necessary and straighten it up for an uninterrupted water flow.
3. In extreme cold weather, the hose can be frozen. So make sure to thaw it out.
4. Select a high spin speed and ensure 120 VAC at the pump.
5. Ensure that the drainpipe does not go higher than 96” above the ground.
6. Do the Pump Out Test in the Board Output to ensure the draining system is working.

4. Maytag Neptune Washer Stops Mid Cycle

Suppose, your Maytag Neptune started spinning and doing the wash cycle pretty well. However, the cycle might stop midway abruptly without any warning. Many users have complained about facing this issue on their washers.

The causes behind the washer stopping mid cycle include-

• Faulty wiring connections at machine control board
• Longer water fill time
• Failed door lock mechanism
• Cold valve screen is clogged
• Circuit breaker is open and unbalanced

In order to continue the wash cycle without stopping midway-

1. Tighten the 1A, 1B, 2A, 2B wiring connections of the control machine board if they’re loose.
2. Check the door lock mechanism and whether the switch is locking as it should.
3. Inspect the circuit breaker and fuse box for any problematic components.
4. Clean the cold valve screen and don’t let it get clogged.
5. Check the voltage level of the washer to see if it is at level amount.

5. Maytag Neptune Washer Leaks

You might notice water pooling around your Maytag Neptune washer. Water is not meant to drip out on the floor from your washer.

Therefore, the washer has faced an undetectable leak somehow which should be fixed as soon as possible.

Loose hose connections, a dirty drain filter or door seal can be the culprits behind this leak. However, detecting a leak is not that hard. Just follow these instructions to fix this leaking issue:

1. Ensure the inlet hose connections are tightened enough.
2. Hold a rug around the standpipe and check if it gets wet. If it does, get a plumber to fix this standpipe leak.
3. When the door seal is torn up or stuck with something, get rid of the excess material and replace the seal if it is too damaged.
4. Check all the internal hose connections to make sure they are all tight and secure.
5. See if you find rubber gasket damage due to overtightening.

6. Maytag Neptune Washer Creates a Tub Full Of Suds

Your washer will stop and show an error saying SUDS when the washer produces too much suds for the wash cycle. Suds are bubbles or froths produced during a wash cycle in your washer.

However, incorrect or too much detergent, insufficient clothing load or low quality detergent causes the washer to produce excess suds. In order to get rid of these excess suds and remove the error code:

• Wipe out the interior walls of the washer with a clean and wet cloth in order to remove all the built up detergent.
• Fill the tub with cold water and turn the setting to Full Load. Add 2 cups of distilled vinegar and continue the wash cycle to clean the interior.
• Use a high quality detergent for your loads.
• Refer to the amount of detergent needed to wash a specific weight of load. You can find these directions in the Maytag User manual.

FAQs

Let’s answer some of the internet’s most asked questions about the Maytag Neptune washer troubleshooting below.

Final Words

Maytag Neptune washer troubleshooting is the easiest thing to conduct. You only need to check out a few specific components for each problem as we have mentioned in this guide. 

Even better, if you build up a habit to check out the components regularly, clean and take care of the washer, most of the problems can be avoided.

If you still face issues after all of the methods, don’t hesitate to reach out to the customer service of Maytag Neptune.